Chatbots and other artificial intelligence-assisted customer service tools continue to grow exponentially as retailers look to improve efficiencies. The benefits of chatbots and electronic systems for businesses are relatively straightforward: less time spent monitoring communication channels, less expensive customer service solutions, and even the ability to grow by converting potential customers. Some analysts believe chatbots -- and the evolving capabilities of AI -- could revolutionize industries and propel companies to new levels of success. One analysis found that the global chatbot market is expected to reach more than $10 billion by 2026. So that's the business side; it's pretty clear cut why organizations deploy automated solutions.